Privacy Policy

Last Updated: Nov 4, 2025

1. Introduction

Welcome to Zoiinn. Shenzhen Zoiinn Trading Co., Ltd. (“we,” “us,” “our,” “Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://zoiinn.com (Link) (the “Website”) and interact with our services.

Please read this Privacy Policy carefully. By accessing and using our Website, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the Website.

2. Information We Collect

We collect several types of information from and about users of our Website, which may include personal information that can be used to identify you.

2.1. Personal Data You Provide Voluntarily

  • Contact Information: When you use our contact forms, chat windows, or email us directly, you may provide us with your name, email address, phone number, and any other information you choose to include in your message.
  • Transaction Information: If you purchase our products or services, we collect information related to the transaction, which may include billing and shipping addresses, payment information, and details about the product or service you purchased. Please note that we do not store full credit card details on our servers; payments are processed by secure third-party payment processors.
  • Promotional Participation: When you enter a contest, sweepstakes, or promotion, we may collect the information you provide to participate, such as your name, email address, and other required details.

2.2. Information Collected Automatically
As you navigate through the Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns:

  • Log Data: Information that your browser sends whenever you visit our Website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type and version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
  • Cookies and Similar Tracking Technologies: Our Website may use “cookies” and similar tracking technologies to enhance User experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Provide and Maintain Our Service: To operate our Website, provide our products and services, process your transactions, and manage your requests.
  • To Communicate with You: To respond to your inquiries, comments, and questions submitted via contact forms, email, or chat. To send you technical notices, updates, security alerts, and support and administrative messages.
  • For Customer Support: To provide you with customer service and support.
  • For Business Purposes: To analyze and improve our Website, products, and services. To develop new features and functionality. To monitor the usage of our Website and for data analysis.
  • For Marketing and Promotions: To administer contests, sweepstakes, and promotions. With your consent where required by law, we may send you promotional communications about our products, services, and events.
  • For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and other potentially illegal activities. To protect the rights, property, or safety of the Company, our users, or others.
  • For Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Legal Basis for Processing Personal Data (For EEA and UK Users)

If you are from the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your personal information will depend on the specific context in which we collect it. We typically rely on the following legal bases:

  • Performance of a Contract: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing you with a product you purchased).
  • Legitimate Interests: The processing is in our legitimate interests, such as operating our Website, communicating with you, and for administrative, fraud detection, and legal purposes. We will consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests.
  • Consent: You have given us consent to process your personal data for a specific purpose (e.g., sending you marketing communications).
  • Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject.

5. How We Share and Disclose Your Information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, and customer service.
  • Business Transfers: If we are involved in a merger, acquisition, asset sale, or other similar business transaction, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • To Protect Rights: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

6. International Data Transfers

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. As we operate globally, this means that your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside China and choose to provide information to us, please note that we transfer the data, including personal data, to China and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. We use measures such as encryption (SSL) and access controls to protect your data. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill legal, accounting, or reporting requirements. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.

10. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Company Information:

Shenzhen Zoiinn Trading Co., Ltd.
Hongwan Business Center, Xixiang, Bao’an District,
Shenzhen, Guangdong Province,
China 518100